Fanatics Sportsbook is distributing $1 million to sports bettors after a service outage temporarily disabled its online sports betting platform for several hours.
Fanatics, the sports apparel retailer that has made significant investments in the highly competitive sports betting sector led by FanDuel and DraftKings, is a privately owned firm overseen by billionaire Michael Rubin. On Wednesday afternoon, Fanatics Sportsbook encountered service problems mainly affecting New York, though customer complaints also emerged from states like Connecticut, Pennsylvania, and New Jersey.
In a social media update, Fanatics Sportsbook announced, “Service is temporarily interrupted for customers in New York due to a severed fiber optic cable.” The online sportsbook reported that cash outs and deposits/withdrawals were not available, but all wagers made prior to the problem would "be settled as normal."
In a later post, Fanatics announced that a “third party” had severed the fiber optic line, which serves as the foundation of the sportsbook’s operations in New York.
Fanatics Sportsbook disclosed limited information regarding how the fiber optic cable was severed. Details about whether the cord was intentionally cut in what might be a criminal act or if the cut occurred due to an accident were not disclosed.
FanCash Remuneration
Fanatics Sportsbook, aiming to maintain its essential market presence in New York, the wealthiest sports betting state in the nation, announced that it would be reimbursing affected bettors.
"Things aren’t always in our control, but we want to make it right. We’ll be giving out $1 million in FanCash across all impacted users and a 50% Profit Boost Token for customers in New York. Thanks for riding with us,” the message read.
FanCash is the rewards program of Fanatics. Much like a credit card that offers cash back, Fanatics compensates its dedicated customers and bettors with FanCash on every qualifying purchase and wager.
FanCash can be utilized to buy Fanatics merchandise and clothing, but it cannot be used for shipping costs or taxes. FanCash may also be exchanged for Bonus Bets on the Fanatics Sportsbook & Casino.
The FanCash returned on wagers is influenced by the odds. For wagers made on odds of -110 or less, the bettor gets only .01% to 1% of the wager returned in FanCash. For bets with odds of +6000 or greater, 10% of the wager is refunded through FanCash.
Fanatics Sportsbook NY Stake
In New York, Fanatics Sportsbook is among the nine authorized online sports wagering platforms.
In the last 12 months leading up to March 2025, Fanatics Sportsbook held the fifth position regarding market share based on handle. Between April 2024 and March, Fanatics Sportsbook collected $1.6 billion in mobile wagers and retained $120.2 million from those bets.
FanDuel leads in New York with a handle of $9.2 billion and a hold of $969.8 million. DraftKings ranks second with total wagers of $8.6 billion and earnings of $727.9 million.
Caesars Sportsbook ranks third with a handle of $1.7 billion and a profit of $131.4 million, while BetMGM is in fourth place with a handle of $1.7 billion and earnings of $121.4 million.
